a CRITICAL FRIEND Case study - business development support

Date - July 2023

Description of the client - Specialist contractor in UK Highway maintenance providing services to private and public sector clients.

Client needs issues or problems - Low-scoring social value, community benefits and carbon reduction marks after the tender evaluation process, resulting in not being selected as the preferred bidder.

Outcome required for the client - Provide feedback and pointers on where and how technical responses (quality submission) could score higher marks for future bids and tenders using critical friend business development support .

Ariaconsult unique solutions 

Looking for common themes from client feedback

The Bourne Ultimatum – six golden rules to improve your bid management processes and response Content

Follow your NOSE examples of structuring responses to influence and persuade evaluators and reviewers.

Suggestions for case studies and evidence

Alternative layouts to make more impact on the client evaluator

Evidence of success

Very informative and valuable, as always - Client Commercial Analyst

Thank you for your observations; these are very valid points. I will certainly be taking on board and using in future bids – Client Bid Manager.

Critical Friend insight for owners, leaders and public and private sector managers.  Options, choices and change recommendations for Local Authority and Highway maintenance contractors.